Chatbots 101
What are Chatbots?
Chatbots are like your friendly online helpers! They're computer programs that can chat with people on websites, WhatsApp, Facebook Messenger, Instagram, or even through text messages. They're great at answering questions, helping you navigate a website and connecting you with a human for further assistance.
Think of them like a virtual assistant who's always available, ready to give you a hand 24/7. They're perfect for businesses who want to improve customer service or even just make things easier for their clients. Whether you're a customer asking a question or a business looking to automate tasks, chatbots are a simple and convenient way to communicate.
Instant Customer Conversations
Most people browse websites and social media in their spare time. These are usually times that are out of normal business hours. Having a chatbot ready to provide information and schedule appointments is a way for your business to always be open. This ensures you are not wasting an opportunity to engage with a potential customer.
Where can you use Chatbots?
Chatbots can be installed and designed for the following platforms:
- Website
- Text Messaging (SMS)
- Whatsapp Messanger
- Instagram Chat
- Facebook Chat
This means that you can utilize chatbots wherever your customers are, and through the platforms that your business prefers to use.
